Patient Satisfaction Surveys
At Tollgate Clinic we are interested in what our patients think of our service and thus we ask patients to complete a Patient Satisfaction Questionnaire after each of their appointments so that we can monitor our performance.
Patient Overall Satisfaction
99% of patients scored us as Extremely Good or Very Good
1% of patients scored us as Adequate
Results from previous audit year April 2016 to March 2017
Friends & Family Test
We have introduced the NHS ‘Friends and Family’ test to our Patient Satisfaction Survey which we ask all patients to complete. We are pleased to report that from April 2016 to March 2017 99.7% of patients who have been asked this question would be extremely likely or likely to ‘recommend our clinic to friends and family’.
More details on the NHS ‘Friends & Family’ Test can be found here.
Patient Survey Results
For further information on the results from our Patient Satisfaction Surveys, please see the links below.
Colchester – Tollgate Clinic
Southend- Tollgate Clinic