COVID-19 Update

The Tollgate Clinic office has now reopened and most services are available again.

Our Services

There have been some changes to the services we run.  Please see our Location Information below for details on the services run from our various location.

For those who can still attend their appointment, the team at Tollgate Clinic & Wellbeing wish to assure you that all measures to ensure we continue to provide a safe environment for your treatments will be taken.

  • Beyond the routine infection control measures we take as a matter of policy, staff will be extending disinfection to frequently touched surfaces which will be wiped down with alcohol or bleach between patients.  Additional time has been added between appointments to allow for an enhanced cleaning schedule.
  • All visitors will be asked to wear a face covering (unless they are exempt) and use the Hand Sanitising Stations on arrival and departure.
  • If you are feeling unwell or if you have been in contact with anyone displaying symptoms, we ask that you don’t hesitate to reschedule your appointment until you are better.
  • Staff who feel unwell will also stay at home, so we ask for your understanding if this causes any inconvenience to you.
  • Appointments will be scheduled to minimise the number of patients in the clinic and we ask that you avoid bringing friends and family along, unless absolutely necessary.
  • Appointments via telephone and video call will be offered to new patients who would like to discuss treatment options and to existing patients that need advice or a review following treatment. Please contact the clinic for further information.
  • Products used at the clinic are sterile and single use so you will be protected if you do proceed with treatment.
  • We are constantly reviewing and following the advice from Government and NHS England and will keep everyone informed via our website and communications if the situation changes.
  • All patients will be asked to answer some simple questions prior to all face-to-face appointments to ensure they should not be self-isolating.
  • It is strongly recommended that patients self-isolate for 14 days prior to their appointment however it is not a requirement for treatment.
  • Access to clinics will be limited and patients will be asked to remain in their vehicle until they are called by telephone to attend their appointment.

Aside from the above, we will be continuing to practice as usual and we would like to thank you for your support.

Of course, we will be monitoring advice from authorities and will advise of any further measures we need to take.  If you have any concerns, don’t hesitate to speak to us.

Current Department of Health advice is linked here: www.nhs.uk/conditions/coronavirus-covid-19

Self-Pay Fees

You may also notice that our self-pay fee schedule has changed slightly.  This is to cover direct costs associated with:

  • increased staffing costs resulting from a slower throughput of patients, necessary in order to allow sufficient time for enhanced cleaning between appointments in line with PHE Guidance.
  • additional PPE required to keep our staff and patients safe.
  • enhanced cleaning schedules.
  • additional support required for patient screening.
  • general changes in practice to ensure we offer a save working environment for our staff.

We thank you for your understanding and please feel free to contact us with any queries you may have regarding our self-pay fees.

Pre-Appointment Screening

All patients will be asked to answer some simple questions prior to their face-to-face appointments to ensure they do not have Covid-19 Symptoms and that the patient should not be self-isolating.  Patients who should be self-isolating are asked not to attend the clinic and will be offered an alternative appointment.

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

Additional advice for patients:

  • Get a test to check if you have coronavirus as soon as possible.
  • Stay at home and do not have visitors until you get your test result – only leave your home to have a test.

Patient should self-isolate if:

Current Department of Health advice is linked here: www.nhs.uk/conditions/coronavirus-covid-19

Location Information

Tollgate Clinic runs services from a number of different locations.

Some of our clinics have been temporarily suspended or changed due to restrictions regarding face-to-face appointments.

Please see the information below on each of our locations.

Tollgate Clinic, Colchester

Appointments are currently available for Carpal Tunnel (self pay and NHS) and Self-Pay Vasectomy and Self-Pay Minor Skin Surgery.

Patients are requested to remain in their cars until the our team contacts the patient to let them know that the clinician is ready to see them.

Patients are required to wear a face covering unless they are exempt and are asked to attend on their own if they do not require a carer.

The Village Practice, Milton Keynes

Appointments for NHS Vasectomy Service are available for Milton Keynes CCG patients.

Patients are requested to remain in their cars until the our team contacts the patient to let them know that the clinician is ready to see them.

Patients are required to wear a face covering unless they are exempt and are asked to attend on their own if they do not require a carer.

Davenport House Surgery, Harpenden

Sheepcot Medical Centre, Watford

Peartree Lane Surgery, Welwyn Garden City

Central Surgery, Sawbridgeworth

Appointments for NHS Vasectomy Service are available for Herts Valley CCG and East and North Herts CCG patients at any of the four locations above.

Patients are requested to remain in their cars until the our team contacts the patient to let them know that the clinician is ready to see them.

Patients are required to wear a face covering unless they are exempt and are asked to attend on their own if they do not require a carer.

St James Surgery, Clacton

The NHS Carpal Tunnel Service is temporarily suspended. Please do not attend the Practice.

North Road Primary Care Centre, Southend

The NHS Carpal Tunnel Service is temporarily suspended. Please do not attend the Practice.

If you have any concerns, don’t hesitate to speak to us.