Patient Satisfaction Surveys

At Tollgate Clinic we are interested in what our patients think of our service and thus we ask patients to complete a Patient Satisfaction Questionnaire after each of their appointments so that we can monitor our performance.

Patient Overall Satisfaction

99% of patients scored us as Extremely Good or Very Good

1% of patients scored us as Adequate

Results from previous audit year April 2016 to March 2017

Friends & Family Test

Friends and Family ImageWe have introduced the NHS ‘Friends and Family’ test to our Patient Satisfaction Survey which we ask all patients to complete. We are pleased to report that from April 2016 to March 2017 99.7% of patients who have been asked this question would be extremely likely or likely to ‘recommend our clinic to friends and family’.

More details on the NHS ‘Friends & Family’ Test can be found here.

Patient Survey Results

For further information on the results from our Patient Satisfaction Surveys, please see the links below.

Colchester – Tollgate Clinic

Tollgate Clinic – Carpal Tunnel Assessment – Patient Satisfaction Survey Result 01 April 2016 to 31 March 2017

Tollgate Clinic – Carpal Tunnel Operation – Patient Satisfaction Survey Result 01 April 2016 to 31 March 2017

Tollgate Clinic – Vasectomy Procedure– Patient Satisfaction Survey Result 01 April 2016 to 31 March 2017

Tollgate Clinic – Minor Surgery Procedure– Patient Satisfaction Survey Result 01 April 2016 to 31 March 2017

Southend- Tollgate Clinic

Southend Carpal Tunnel Assessments – Patient Satisfaction Survey Results 01 April 2016 to 31 March 2017

Southend Carpal Tunnel Operation – Patient Satisfaction Survey Results 01 April 2016 to 31 March 2017